Safranbolu Restoranlarına Yönelik Çevrimiçi Müşteri Şikâyetlerinin Analizi: Tripadvisor Örneği (Analysis of Online Customer Complaints for Safranbolu Restaurants: Tripadvisor Example)
نویسندگان
چکیده
منابع مشابه
TripAdvisor for fertility clinics.
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Online social networking site are the most popular sites on the internet. The second generation of web based services is characterized by having a consumer generated content (CGC), which allow people to share information. This paper examines CGC on TripAdvisor, with a case study on the city of Lisbon. Along with a discussion on the radical changes implied by new forms of collaboration and busin...
متن کاملEpistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of epistemic categorization: whether a given complaint submitted by an upset customer is an adequate representation of company’s product, service and attitude towards customers. To do that, a sequence of communicative ac...
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Many consumers consult online reviews before making (online) travel arrangements. Yet, little is known about the impact of these reviews on hotel performance, and therefore managing on-line reviews has been widely neglected by the hospitality industry. The basis of the study has been obtained from the existing literature combining the Xiang et al.’s (2008) model of online tourism domain and the...
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ژورنال
عنوان ژورنال: Journal of Tourism and Gastronomy Studies
سال: 2020
ISSN: 2147-8775
DOI: 10.21325/jotags.2020.744